3.3. Hardware Key Issues

Troubleshooting for USB hardware license keys.

3.3.1. USB Key Not Detected

When the system doesn’t recognize your USB security key:

1. Try different USB ports

2. Check Device Manager (Windows) for driver issues

3. Restart the computer with key inserted

4. Update USB drivers if needed

Windows-Specific Steps

• Open Device Manager and look for “Sentinel” or “HASP” devices

• Check for yellow warning triangles indicating driver problems

• Right-click and select “Update driver” if issues are found

3.3.2. Key Detected but License Invalid

If the key is recognized but the license doesn’t work:

1. Verify the key matches the installed software version

2. Check if maintenance has expired

3. Ensure correct software version for your key

Common Causes

• Using an older key with a newer software version

• Maintenance agreement has lapsed

• Key is for a different Itasca product

• Regional licensing restrictions