3.1. Finding Your License Number

The license number uniquely identifies the hardware key or web license associated with your software license. The purchasing organization’s account holds this number, required for:

• Technical support requests,

• Software upgrades, and

• Identifying purchase history for new orders.

3.1.1. Methods to Locate License Number

The software provides multiple methods to find the license number. Methods may vary between the software.

Command Line Methods

• Use the command list security (reported as “Serial Number: “)

• Use the command list keyinfo (reported as “Serial Number: “ for physical keys only)

GUI Method

• Use Help -> Request Technical Support (see License: field at top)

Troubleshooting

When methods fail to find a key, possible outputs include:

• A message indicating “no key found”

• A message indicating the code is operating in demonstration mode

• An error message in a dialog box

• A “key not found” warning message

For physical keys, if these techniques fail, find the license number printed on the USB security key’s tag.