2. Technical Support¶

Itasca provides comprehensive technical support to help MINEDW users maximize their productivity and resolve issues quickly.

Support Coverage

Included Support (No Cost)

Telephone assistance for installation and setup
General software functionality questions
Bug reporting and resolution
Help understanding software features and capabilities

Engineering Support (Additional Cost)

Assistance with specific user-defined problems
Project consultation and modeling guidance
Custom training and workshops
Priority response times

Support is provided for the current version and the previous version for one year from the current version’s release date. You will need your license number when obtaining technical support.

Contact Methods

Use the Technical Support Dialog directly from MINEDW (Help → Request Technical Support)
Use the technical support form on the Itasca website
Contact your Itasca software sales office/agent directly by email or phone

For general inquiries when you’re uncertain whom to contact, email software@itascacg.com with your contact information and license number.

Support Terms

The complete technical support policy is detailed in the End User License Agreement. Support questions should first be directed to the office or agent where MINEDW was purchased.

Additional support resources and procedures are detailed in the following sections: