3.2. Managing License Claims

Web licenses operate on a seat-based model where each active instance of the software claims a seat from the available pool. Understanding and managing these claims is essential for optimal license utilization.

3.2.1. Viewing Active Claims

The license manager displays all currently active license claims across your organization (see Figure 3.4). This view provides:

• User identification for each active claim

• Machine name where the software is running

• Claim start time and duration

• Software version in use

• Ability to release claims if needed

Figure 3.4 Active license claims showing current seat usage

3.2.2. Setting Claim Limits

Organizations can control license distribution by setting per-user claim limits (see Figure 3.5). This prevents individual users from consuming excessive seats and ensures fair access across teams.

Figure 3.5 Setting limits on license claims per user

3.2.3. Quick Tips

• Close MINEDW when finished to free seats for others

• Claims automatically release if connection is lost

• Contact your license administrator if all seats are occupied

• Consider scheduling heavy computational work during off-peak hours

3.2.4. Common Issues

All seats are in use: Check the claims dashboard for inactive sessions or contact your license administrator.

Unable to claim a seat: Verify internet connectivity and that your organization has associated you with the license.

Claim persists after closing: Wait 5-10 minutes for automatic release or check for background processes.

For additional troubleshooting and technical support, see Technical Support.